Inspect a new wig before you make it your own. Cutting lace, washing, applying products or changing the color may affect the seller’s return conditions. Read the policy attached to your order and plan a calm, well-lit inspection while the packaging, labels and item are still intact.
Match the delivery to the order
Keep the order confirmation and selected options beside you. Check the product reference, color, length, density option, cap size and included accessories. Photograph the packaging and the item as received. If the parcel contains more than one unit, keep each item associated with its own label so a question can be traced to the correct piece.
Compare the delivered configuration with the written specification, not only the promotional name. If a characteristic is difficult to verify without altering the hair, ask the supplier which inspection method is permitted. Do not wash or stretch a style simply to settle a question about its appearance.
Look at the cap and lace
Gently examine the visible construction, adjustment components and edges without pulling at the lace or knots. Check that included bands, combs or clips correspond to the description. Look for an obvious tear, loose component or difference in the stated construction and document what you see before trying to fix it yourself.
If the seller allows a try-on, follow those conditions. Check placement and comfort with your planned hairstyle underneath, without cutting or applying adhesive. A concern about the cap is easier to discuss when you can provide measurements and describe where the fit differs from your expectations.
View color and shape fairly
Look at the color in more than one ordinary lighting condition. Screens, filters and styling can affect the appearance of product photographs. Describe any concern precisely: for example, a different color option or an unexpected cut, rather than assuming every visual difference proves a defect.
For curls and waves, distinguish the delivered styling from the underlying specification. Ask how the maker expects the pattern to look after its recommended routine, but do not perform that routine until you know how it affects your options for returning the item.
Contact the seller with usable information
Send the order reference, the affected item, a short factual description and clear photographs within the seller’s stated window. Ask for the next step and retain the written response. Do not send a return to an address found elsewhere without confirming the required process.
Once you have resolved your questions and decided to keep the wig, move on to preparation and care. This sequence protects the information you need for a fair comparison and avoids turning a simple product question into an avoidable alteration dispute.
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